Weber State University faced a significant challenge in upgrading their DegreeWorks system, particularly as the upcoming user interface changes required advanced technical knowledge.

Situation

Casey Bullock, Executive Director and University Registrar, was concerned after learning that a neighboring institution had to shut down their DegreeWorks system for five days to complete the upgrade. Realizing the complexity of the task and the need to minimize downtime, Weber State decided they needed external expertise to manage the process smoothly and efficiently.

The partnership with Ferrilli resulted in a smooth, efficient DegreeWorks upgrade with minimal downtime. The process, which Weber State initially feared would take several days, was completed over a weekend.

Solution

Weber State partnered with Ferrilli to handle the DegreeWorks upgrade. Ferrilli’s organized and structured approach from day one reassured the university team, providing a detailed plan that guided them through the process. Ferrilli’s expertise in DegreeWorks allowed them to suggest optimal configurations that the university hadn’t considered. This proactive, multi-dimensional support helped Weber State streamline the upgrade, significantly reducing the downtime and avoiding complications.

Instead of the extended shutdown they feared, Ferrilli completed the upgrade over a weekend, minimizing disruptions and getting the system back up and running quickly. Ferrilli’s deep knowledge of the platform, combined with their broad experience across multiple systems and institutions, allowed the project to progress faster and more effectively than Weber State could have managed alone.

Results

The partnership with Ferrilli resulted in a smooth, efficient DegreeWorks upgrade with minimal downtime. The process, which Weber State initially feared would take several days, was completed over a weekend. Ferrilli’s expert guidance not only accelerated the timeline but also provided the university with confidence for future projects. As Casey Bullock reflects, Ferrilli has become a trusted partner, offering valuable multi-dimensional expertise that Weber State will rely on moving forward.