Clark State College faced persistent challenges with their Ellucian Colleague system causing operational inefficiencies and unresolved technical issues.

Situation

Dr. Matt Franz, Senior Vice President of Technology, Safety, and Strategic Initiatives, recognized the need for expert support to address these long-standing concerns. After encountering Ferrilli at a conference, he engaged in conversations that highlighted Ferrilli’s potential to provide tailored solutions.

With Ferrilli, what I get is a comprehensive bench of people that have deep skills. Colleague, in particular, is something that’s very difficult to find qualified personnel, mostly because they all work for Ferrilli.

Solution

Clark State initiated a one-year contract with Ferrilli to address tactical system issues. The Ferrilli team, known for its comprehensive expertise, quickly demonstrated their effectiveness. They resolved years of accumulated problems within a short period, significantly improving system performance and reliability. Their success led to an expanded, multi-year partnership, reflecting their ability to deliver consistent results.

Unlike many vendors who offer individual specialists, Ferrilli provided a full team with deep, varied skill sets. This “comprehensive bench” approach meant they could address challenges across different areas of the college with ease. Ferrilli’s 24/7 support stood out—when issues arose, their team responded immediately, often logging in to resolve problems in real-time. This level of responsiveness ensured minimal disruption and maximized efficiency.

Results

The collaboration with Ferrilli transformed Clark State’s ERP management, clearing up years of technical issues and streamlining operations. Dr. Franz praised Ferrilli’s commitment, noting that they didn’t just function as a vendor but as a true partner, aligning their priorities with the college’s needs. Ferrilli’s hands-on, responsive support and deep expertise made them indispensable.

By turning complex challenges into success stories, Ferrilli empowered Clark State to achieve operational excellence. Dr. Franz’s experience underscores Ferrilli’s unique ability to deliver results through dedicated partnership, making them a trusted ally in higher education technology solutions.