The College of New Rochelle faced significant challenges after implementing the Ellucian Banner system.

Situation

With limited staff to manage the complex enterprise system, routine financial tasks became overwhelming. Betty Roberts, Vice President for Finance and Administration, saw her team’s frustration, particularly during critical periods like year-end closings and audits. Pulling essential financial documents from the system was cumbersome, creating delays and increasing stress. With external auditors demanding timely reports, the pressure was intense.

I’d get follow-up phone calls to make sure that everything was going well. It’s that responsiveness, that communication, that makes them different.

Solution

Ms. Roberts reached out to a colleague who recommended Ferrilli. Facing tight deadlines, Ferrilli quickly mobilized a team of experts with deep knowledge of the Ellucian system. They collaborated closely with the staff, guiding them through complex processes without taking over. This respectful, supportive approach created a positive working environment, alleviating frustration.

Ferrilli’s team efficiently generated critical financial reports on time, ensuring the college met its reporting deadlines and avoided costly delays. Their responsive communication kept leadership informed through morning briefings and follow-up calls, addressing any issues promptly. By streamlining processes and reducing weeks of intensive labor, Ferrilli saved the institution both time and money.

Results

The results were transformative: The auditors received the necessary reports without delay, staff stress levels decreased, and significant cost savings were achieved. Betty Roberts emphasized Ferrilli’s unique responsiveness and deep understanding of institutional needs. Their tailored support and interactive approach set them apart from other firms she had worked with over her extensive career.

Ferrilli’s intervention not only resolved immediate technical challenges but also provided the College of New Rochelle with a trusted partner for future needs. Their combination of technical expertise, clear communication, and genuine collaboration made a lasting impact, ensuring the institution could navigate complex systems with confidence.