Norfolk State University (NSU) faced significant challenges managing their IT infrastructure and customer relationship management (CRM) system.

Situation

With limited internal staff, they struggled to implement critical efficiency improvements. Dr. Juan Alexander Senior, Associate Vice President for Enrollment Management at NSU, recognized the need for external expertise after discussions with a colleague whose institution had successfully partnered with Ferrilli.

I see them as a true partner and would definitely recommend them to any other institution.

Solution

NSU engaged Ferrilli to address their technical challenges and optimize their systems. Ferrilli’s team, known for their deep expertise in Colleague systems, collaborated closely with NSU’s IT department. They streamlined key processes, particularly focusing on improving the CRM system and enhancing data import functions. Ferrilli’s interventions resulted in significant efficiency gains, with cost-effective improvements that enhanced NSU’s IT capabilities.

Throughout the process, Ferrilli provided hands-on support, ensuring seamless integration and clear communication. Their customer-oriented approach and innovative solutions not only resolved immediate technical issues but also provided NSU with strategic insights for future improvements. Dr. Alexander praised Ferrilli for their dependability, knowledge, and commitment to partnership, noting that their expertise transformed NSU’s IT operations.

Results

NSU’s goals were met with improved system performance and greater operational efficiency. The collaboration with Ferrilli empowered NSU’s staff, equipping them with the tools and processes needed to succeed. Dr. Alexander highlighted Ferrilli’s role as a true partner, recommending them to any institution seeking reliable and innovative IT solutions.

As NSU continues to grow, their ongoing relationship with Ferrilli promises to deliver even greater benefits, setting a strong foundation for future success.