Savannah State University faced a critical challenge after losing a key member of their enrollment services team.

Situation

Naomi Singleton, Campus Trainer, Systems Analyst and Banner Lead, needed immediate support to fill the operational gaps and ensure continuity. The situation required not only quick solutions but also a long-term strategy to prevent future disruptions.

They will shepherd that project from beginning to end, keeping you informed every step of the way.

Solution

Ferrilli stepped in as a true partner, providing comprehensive support that extended beyond immediate needs. They engaged closely with the university’s team, offering to communicate directly with stakeholders to ease the transition. Ferrilli’s experts addressed gaps in information and operations, ensuring no critical processes were overlooked. Importantly, they took a holistic approach, evaluating how changes would impact other areas and identifying opportunities for further improvements.

Ferrilli’s proactive involvement and clear communication alleviated stress for Ms. Singleton and her team. Their consistent updates and structured project management ensured transparency and confidence throughout the process.

Results

Ferrilli’s intervention stabilized Savannah State’s enrollment services, seamlessly managing the transition and preventing service disruptions. The school praised Ferrilli for their reliability and long-term focus, viewing them now as an essential external support arm. By shepherding projects from start to finish with precision and care, Ferrilli has become Savannah State’s go-to partner for ongoing IT and operational support.